What and for whom?

In this webinar, we will focus on Tier-1 service provider case study from the Americas. This service provider is operating through self-built and leased networks and supplies services for consumer and business customers.

In the customer case, we will dive into their network performance monitoring requirements and showcase how we solved their challenges with active and passive network assurance solutions.In the first discussions with the customer, it is evident that they go further than competitors on their network monitoring solution. They needed to collect all of the available information to create and deliver a perfect customer experience for their end customers. Their customer experience strategy and execution required a lot of information to be a step ahead of their customers.

Based on the recent surge in the variety  applications, services, diverse  set of devices and protocols, Service Providers have to contend with several challenging objectives. Key requirement is to  include Network Performance Monitoring  and Assurance to delivery and maintain the committed Service Level Agreements (SLAs) while keeping track of the network utilisation, operational efficiency and quality of experience towards the end user customers.   Solution providers in this landscape tend to follow less effective and siloed approaches rather than enriched visibility solutions encompassing coupled active and passive monitoring. The unified approach  paves the way and  meet the above critical requirements to contribute to the overall network  operations and management life cycle (network/system operations and business operations).

Together with our partner Illuminate we delivered an integrated solution where the customer can have the best qualities from both active and passive network assurance in one view. The requirement was to consolidate all of the available data from both solutions
into one unified platform.